Frequently Asked Questions
Orders, delivery, payments and returns. Can't find your answer? Contact us.
Skin and Products
How do I know a product suits my skin?
Each product page lists the skin types it is made for and its key ingredients. Patch test a new product on your inner arm for a day before using it on your face.
In which order do I use serums?
Thinnest to thickest: water-light serums first, then oils, then moisturiser. Sunscreen is always the last morning step. Our routine guide shows it step by step.
How long does a product keep once opened?
Each product page lists its shelf life after opening. Keep lids closed and store away from heat and sun.
Bundles and Gift Sets
How does Build Your Routine work?
Add any two serums to your bag and the pair costs ₹1,399; add three and they cost ₹1,999. The set price shows in your bag before checkout.
Can I add a gift message?
Yes. At checkout you can add a message and gift wrap; prices are hidden on the packing slip.
Orders
How do I track my order?
Open Track your order and enter your order number with the phone number or email address you ordered with.
Can I change or cancel my order?
Write to us from our contact page with your order number as soon as you can. Once an order is dispatched it cannot be changed.
Delivery
How much does delivery cost?
Delivery is free on orders of ₹799 or more. Below that, the charge for your PIN code is shown at checkout, before you pay.
How long does delivery take?
We dispatch within 1 working day; delivery takes 3-5 working days after that, by PIN code. Each product page shows the date for your PIN code.
Payments
Which ways can I pay?
Checkout lists every way you can pay, including Cash on Delivery.
Do prices include GST?
Yes. Every price on the store includes GST.
Returns
Can I return something?
You can return an item within 7 days of delivery, unused and in its packaging. Our returns policy has the details.
My order arrived damaged. What do I do?
Write to us from our contact page with your order number and a photo, and we will put it right.